“I don’t feel this was a 4star holiday and on arrival I felt short changed.”
I understand the owners of the cottage are new and they have a lot to learn within hospitality. After many years holiday in the uk this is the first cottage I have stayed in that is not welcoming. No bread, milk, bottle of wine or wood for the fire. The house is shabby and needs decorating, mould on the bathroom door and ceiling. Bathroom has a large crack on the wall. Walls need painting. In the lounge a square peice of carpet cut out in front of the sofa??? Decorations look like purchased with no consideration to furnish the house with style looks like hand me downs. Cobwebs and dead spiders hanging around everywhere. Main bedroom had no mattress protector. The mattress is dirty choose to sleep in the kids bedroom. Far to much cutlery, cups, plates etc so no cupboard space for food. So I wouldn’t recommend at all.
We are so sorry you feel short changed. Heart of the Lakes manage our holiday cottage and their policy has never been to offer Welcome Baskets. The bathroom does not have a window, so we ask guests to use the extractor fan. If condensation builds up, it can cause one small area of paintwork to crack. We aim to respond to this during our next visit. We were not aware of any damage to the carpet and again we will inspect this. The Heart of the Lakes team have assured us that the apparent blemish to the carpet is fortunately small and no longer visible. Their cleaning supervisor has also inspected the property and found no cobwebs or spiders, and has ensured the main bedroom does have a mattress protector. We have just bought brand new cutlery and crockery in order to ensure guests have enough and don’t run out. We have also retained items that our many repeat customers value. As we aim to provide a kitchen containing what a holidaymaker would desire, we will continue to reflect upon what is best, striking a balance between crockery/utensils and available space. Thank you very much for your feedback. Property Owner