“The cottage had a terrible smell in the lounge which got worse when the window in the lounge was closed.”
Although we had a dog with us the lounge made all our party feel really itchy and especially if we sat on the sofas. The carpet in the lounge was covered in dog hair as my socks were covered in hair. Carpet not tbest in a house suitable for 2 dogs. Very small kitchen, not the best accessories available either and not full sets of crockery.
The gate to the bottom of the stairs was a very unusual feature!! There’s no photos of this on the listing, I wonder why?? The gate has a polite notice that dogs are not allowed upstairs. I don’t think this a necessary feature.
Large bedrooms, fitted wardrobes has basic shelving inside there was an extension to the top of the dressing table?
En-suite in main bedroom, the shower was grubby.
The house was dated, decorated very basic, which wouldn’t be a problem if it was clean.
There was no way we could have spent any quality time in the house, especially the lounge as mentioned above.
We stayed at the property for one night and then came home on the Sunday. None of my family wanted to stay there.
We have used the company for many years and this is the worst property we have stayed in. It wasn’t cheap, and I will not allow my family to stay in sub standard properly when you don’t feel comfortable with the surroundings.
I did ring heart of the lakes to advise that we had left the property after one night and was told to make a complaint, no information was taken from me.
I do not recommend this property at all and the owner needs to spend money to upgrade as there are far better properties in the same street which put it to shame.
This is by far the worst report we have received in 20 years and we do not accept the contents. They are mischievous. If the property was in such a poor condition upon their arrival why did't they immediately complain to the agents? Why didn't they contact us, the owners? Why did they wait until after they left to raise their complaint? Clearly the issues could not be substantiated and would not bear scrutiny. We suggest the visitors had good reason the depart early but they were not based upon any property related issue.
The cleaners are provided by Lakelovers and are well respected. They have been commended.
The Vrbo visitors arriving 29/07/23 say'' The house had everything we needed . We would definitely return''
The Airbnb visitors arriving 02/09/23 say ''The property was clean and tidy. I would recommend the cottage to anyone. It was perfect for our stay. We had no issues. Bathrooms were 'squeeky clean''
Those leaving 16/09/23 commented upon the delicate glasses which will be replaced asap.
None of these visitors mention smells, poor state of cleanliness or condition of the property.
You can verify the Vrbo and Airbnb on the appropriate platforms.
This report has been published to damage our well earned and honest reputation and we respectfully ask you to disregard them as not being representative.
Maurice and Dot Denham (owners) Property Owner
