“The property has the potential to be a fantastic holiday let that we would have returned to again and again, the location and facilities are great.”
However extremely poor cleanliness and general property maintenance let this down completely. Unfortunately this is not the first time we have had issues with Lake Lovers and cleanliness of their properties so I was reluctant to book, however I have wanted to stay at this particularly property as the location has great sentiment and meaning to me. Several of the fixtures and fitting are broken or in poor state of repair, including a lamp which is covered in duct tape and actually fell and narrowly missed my mother’s head. The property is in dire need of a deep clean, and given the list of cleaning we were sent from Lake Lovers to do before we vacated the property, I am led to believe that the absolute bare minimum is done between stays, which is a worry at the best of times, but particularly during Covid times. Dirty finger marks could be seen over numerous appliances and fittings, the carpets were covered in dirt and pet hair, the bin was filthy, the high hair provided was covered in food, a box of fire lighters was left open in the lounge prior to our arrival and the stench of petrol/fumes meant the lounge was completely unusable on our first day, the tumble drier does not have a door catch so does not work and the washing machine drum was black with filth and mold. All in a all, what had the potential to be magnificent holiday, was ruined by lack of care and attention from Lake Lovers and their property services.