“The toilet had not been cleaned thoroughly and I was unwell on the second day .”
I was up in the night with gripping pains and the runs and had to stay in most of the next day . We booked last summer and paid top rate , we know the price went down . We accepted this but the huge disappointment was to find the swimming pool a building site . There was only two of us and we had booked this flat for the pool. I have written to Heart of the Lakes but have not yet received a reply .
Hello. We are extremely concerned that you did not receive a response from Heart of the Lakes. This is unusual and we are making our own enquiries as to what happened.
Turning to your specific comments. Pricing is purely dictated by market forces and we do keep an eye on other apartments of a similar nature and are confident that the rates charged are in line with, if not lower than others, particularly being a larger than average two double bedroom, two bathroom property.
We are making enquiries as to the circumstances why you felt one of the toilets was not thoroughly cleaned, which again is a comment we have never had before, expect on one occasion when due to an administrative issue the whole property had not been cleaned.
As far as the pool is concerned, this has not been open since 2019 and has no connection to our property. We had an arrangement that our guests could pay a sum directly to the time share property in the adjoining building, which is an independent company, but in 2019 it was temporarily closed due to a building issue. Our reference to it specifically stated it was by arrangement with Lakeland Owners Club and only subject to availability, and all references to it was removed from our website in July 2021 when it became known that major rebuilding may be required following a new planning application, and subject to funding. The building site, to which you refer is purely access scaffolding on the next door building required for external wall repairs and decoration, but this has no connection with us nor in our opinion does it impact on our apartment as is not directly adjacent.
We are sorry that your stay fell short of your expectations.
Property Owner
