“I want to say how disappointed I am with this cottage.”
It shouldn’t be let in current state
Here is a list of some of the many issues we have had
Oven not fit for purpose. Had to leave on for 5hrs to get to just warm enough to cook something. Then didn’t cook it properly.
House freezing cold and bedrooms won’t get warm
Shower in smaller bathroom doesn’t get to heat and makes so much noise
Bath / sink leaked through to the lounge
Only 5 plates in house for 8 people
Toaster doesn’t work well
Only 2 small pans for frying
Fire heater in lounge useless
Wi-Fi doesn’t work in bedrooms
Plastic bowl with holes and cracks in cupboard
There is so much more….
It was a shame as the cottage was in a good location.
For 8’people there just wasn’t enough facilities and utensils in the kitchen.
We were sorry to read that you were disappointed with your stay at Scandale Bridge Cottage. We thank you for your feed back -both positive and negative - and have taken action where appropriate and where necessary. We saw you both on two occasions during your stay. You engaged with our maintenance engineer / plumber on his visit to the property and we spoke to you at least twice on the phone. We do find it slightly surprising that you and your friend, did not point out at least some of the issues that you complain about, which would have been easily rectified during your stay. This may have made it a happier stay for you both..
We would like to make the following points
1. You arrived on Friday 20th January and we met you on site to ensure you were comfortable. We gave you access to the boiler cupboard so you could override the heating settings, as we were experiencing a very cold spell in the Lake District, with night time temperatures dropping to -4 degrees.This allowed you to have the heating on constantly if you required. The heating system and all radiators were all working at maximum. The system and radiators had been serviced by British Gas three days before you arrived. We know that it is not possible that the house was ‘freezing’ - in fact we observed how warm the house felt after your departure.
2. You reported a leak from behind the sink in the bathroom at 7pm on Friday evening. This had manifested between the last guests staying and your arrival. As soon as you reported the issue we brought out an emergency plumber the next morning, Saturday by 8.30 am. to rectify this issue. Occasionally leaks happen.
3.We understood you to be a party of two. We do not advertise the house to sleep 8 guests hence we provide the necessary amount of utensils and crockery for the number of guests the house is advertised to provide for.
4. Thank you for bringing to our attention that one of the ovens on the Esse electric cooker was not coming up to heat. We have had the thermostat adjusted.
5. The electric stove in the lounge has three settings - we assume that you did not change the setting to high as this is an extremely effective unit. We will ensure that the settings are explained in more detail in the guest information file.
6. We provide two frying pans, (along with a full range of all cooking utensils) one small one medium- if you had wanted more, you had our telephone number, and had you let us know your requirements we would have been more than happy to bring you further frying pans.
We are sorry that you did not enjoy your stay in what is really a beautiful and well maintained and appointed cottage, in a wonderful area. We acknowledge your comments and constructive criticism (where appropriate) , and sincerely hope that you find a cottage more to your liking and requirements, for your next trip away together.
Property Owner
Summary
- Four bedrooms: 1 x double with en-suite shower, basin, heated towel rail and WC, 1 x double, 1 x twin, 1 x single
- Bathroom with bath, shower over, basin, heated towel rail and WC
- Kitchen/diner
- Sitting room with electric fire
- Gas central heating
- Esse Traditional range cooker, microwave, fridge, dishwasher
- TV, DVD player, WiFi
- Fuel and power inc. in rent
- Bed linen and towels inc. in rent
- Travel cot, stairgate and highchair available on request
- Off-road parking for 4 cars
- Enclosed patio
- Sorry, no pets and no smoking
- Shop 0.6 miles, pub 0.5 miles
- Please note the occupancy of Scandale is 6 guests including infants
- Please note the maximum age of children is 3 years
The property
This 18th-century, stone cottage rests in a quiet position on the northern outskirts of Ambleside. With a beautiful interior and exterior, Scandale Bridge Cottage is a magnificent choice for families and friends, with easy access to the amenities of Ambleside and the surrounding Lakeland regions. Upon arrival you are greeted by off-road parking for three cars; take a moment to appreciate the views over Scandale Beck before getting to know your new home-from-home. Step into the kitchen/diner, complete with original flagstone flooring and a great assortment of appliances, including an Esse traditional range cooker, microwave, fridge and dishwasher, so you are well-equipped for a week away. Carry the conversation into the lounge, where everyone can curl up beside the electric fire and agree on a favourite film to watch. On warmer evenings, step out to the enclosed patio and relax on the table and chairs, or wander around the mature gardens and take in the magnificent setting. Whisk away upstairs, offering four neatly presented bedrooms, including the master with double bed and en-suite shower room, along with a standard double, twin and single. Awaken from a deep slumber with a refreshing rinse in the bathroom, complete with bath and shower over so you can best decide how to prepare for the day. Ambleside makes a fantastic holiday base, with a wonderful selection of specialist shops from which you can purchase a gift to take back home, plus a range of restaurants, cafés, ice cream shops and pubs to indulge in before you continue exploring. From Ambleside, follow the river up to the stunning Stock Ghyll Force, a 17-foot waterfall with a viewing bridge, before continuing up to Wansfell Pike for a challenging but rewarding climb. Two excellent cinemas, a famous pizzeria and jazz bar playing live music provide entertainment late into the evening. Whether you’re cruising on Lake Windermere’s waters or whiling away the hours in the town centre, a break at Scandale Bridge Cottage is sure to bring fond memories.
Note: This property has a Good Housekeeping bond of £350.
View on map
About the location
AMBLESIDE
Grasmere 4.4 miles; Windermere 4.7 miles; Keswick 16.7 miles.
Lying at the northern tip of Lake Windermere, England’s largest lake, Ambleside makes a superb base for touring the central Lakes, with Grasmere and the Langdale Valley just a short drive away. There is plenty to do here - cruises, boat trips and watersports on Lake Windermere itself and numerous shops, restaurants and pubs in the village to suit all tastes. On the lakeside at Waterhead, the parkland offers lovely views down the lake and a short stretch of beach, whilst a walk in the other direction, following Stock Ghyll through woodland, will bring you to the entrancing waterfall of Stock Ghyll Force. Along with the Lake and the great walking on offer, Ambleside is also famous for its annual rushbearing ceremony and the diminutive 17th century “Bridge House” - one of the most photographed buildings in the Lake District and now the National Trust Information Centre.
Please note the occupancy of Scandale is 6 guests including infants.
Please note the maximum age of children is 3 years
This property offers the following short breaks:
- Winter
- Off-season
- Last minute
- Christmas
