“Great property poorly managed.”
We had questions the first day but couldn’t reach anyone from Sykes via phone or chat. So many basics missing— no hairdryer, no basic shower soap, or shampoo, no scrub brush or sponge at the sink, no detergent for laundry or dishwasher. There was one hand towel in the kitchen so hidden in a cabinet that we didn’t find it until the last day. If you’re going to charge a premium, you should not make us go buy all these things!
Also, we appreciated that there was a washing machine, but since there is no dryer, some instructions on where we could line dry, our clothes would have been helpful. There is no place in the bathroom or outside. At the end of the day, most of my frustration could’ve been avoided if someone from Sykes had been available for customer support.
Please accept our deepest apologies, for your disappointment during your stay at Sandacre. And are sorry you could not get a reply from Sykes, my telephone number is in the guest book and I would have been more than happy to have explained where things were or popped round with anything you would of liked .
Also I’m very sorry you didn’t find the supplies, I do like to leave the kitchen essentials under the sink in a caddy as I think it looks neater, included in there is a scrubber / sponge, cloth and washing up liquid, 8 dishwasher tablets and tea towels
I only leave hand wash in the kitchen and bathroom . I wasn’t told by Sykes to leave shampoo ect but will consider this.
Sandacre doesn’t have any outdoor space so guests use the clothes maid provided in the kitchen cupboard.
If you do return to Sandacre please do contact me directly and I’ll be more than happy to help , I’m very keen to keep our high standards and would be very pleased if you booked again with us
Kind regards
Property Owner
