“Location and cottage could not be faulted, have stayed previously at Edgemere Retreat in 2022 and loved it.”
Cottage cleanliness was well below what would be expected when paying the best part of a thousand pounds for a week. We felt it pointless to complaint as our neighbours at Edgemere Retreat had also complained about the cleanliness with very little satisfaction. The owners of the properties felt offering a 10% discount on next stay would suffice the fact that both properties were dirty.
Back to our stay….floors all dirty so that our socks were brown coloured when we walked around, dirty mugs ...
Cottage cleanliness was well below what would be expected when paying the best part of a thousand pounds for a week. We felt it pointless to complaint as our neighbours at Edgemere Retreat had also complained about the cleanliness with very little satisfaction. The owners of the properties felt offering a 10% discount on next stay would suffice the fact that both properties were dirty.
Back to our stay….floors all dirty so that our socks were brown coloured when we walked around, dirty mugs present in kitchen cupboards, cobwebs in most rooms, blinds covered in thick dust, mattress protector on my bed covered in a brown stain, throws on two of the beds dirty, mirrors in all bathrooms smeared, bedroom ( with veluxes) shower glass covered in watermarks, toilet brush full of tissue and faeces, fluff pooled in corners of room. Walls needing re-painting as covered in scuff marks.
I could go on………
Not good enough for a property that alleges such a high-end finish.
