“Let me start with a positive, the kettle blew the electrics ant the owner dealt with this in a very timely manner and compensated us with some delicious baked from his shop…
Now the not so positives - the hot water kept going off until the Wednesday of the holiday, with only 2 days left…this was frustrating and very inconvenient indeed with 2 children and a new born, apparently this was a known fault, I will need part of my payment back to allow for the inconvenience.”
The cleanliness was questionable, we had a clean freak in our party and she has left the property infinitely cleaner than when we arrived, we had to take up the rug in the lounge when we arrived as it was FULL of dog hair.
Clearly the property hadn’t been cleaned properly between guests as there was underwear under the chair cushion in the lounge and in one of the drawers in the 2nd bedroom.
The property is exceptionally noisy, I realise people are on holiday and enjoying themselves, however, this needs to be made clear in the property description, the large holiday hone next door was incredibly noisy with a huge party of guests partying in the garden and, with the general location of the property, sleep was hard to come by.
As a family, it would not suit us to come again, 5 members of our family had another property only a few hundred yards away and that was incredibly quiet and a lovely property so please make the noise element clear to future guests.
Again, the biggest issue was the lack of hot water, we had to go into Penrith Leisure Centre to shower and couldn’t wash dishes etc for the majority of the stay due to the lack of water.
Overall, a very average stay but I would say the property needs a deep clean, the lounge furniture was really dirty so we used our towels and babies blankets to sit on.
Thank you
Hi, many thanks for the feedback. We're really sorry that you expereinced these issues. The hot water situation in particular was really annoying and I know that Sykes will be in touch to discuss compensation, which we're happy to agree to, and I can only apologise again. Happily, our boiler is also now working as it should! We've been on to the cleaners to express our dissatisfaction about how you found the flat. They were shocked to hear that and have apologised to us - thank you for letting us know. Best wishes
Property Owner