“The cottage is delightful, beautifully situated and has good facilities.”
However the lack of information in the premises spoilt the experience for us. Nowhere did it say where the tumble drier was to be found, we had to be detectives to discover the WiFi password (scribbled on the back of the TV manual) and apart from paper and plastic on the blue bag there was nothing to tell us what was recycled in what container. The owner is charming and very helpful, but it is usual to have this information in printed format in a cottage. Our biggest complaint is with Lakelovers themselves. Having rung twice prior to our holiday and been assured on both occasions that we would have the answers to some questions we had, none were forthcoming. As you hadn't even got the common courtesy to get back in touch to say you couldn't find the answers, we have no option but to say that we will NOT be using Lakelovers to book a cottage again.
Thank you for your comments.
We are sorry to hear of the issues that you experienced during your stay at Goswick Hall.
We take all comments on board, and will look into the information provided.
We are sorry to hear that you experienced an issue in reaching Lakelovers. We will be looking into this.
The Lakelovers Owner Relations Team
Property Owner