“Unfortunately, won't be staying at Gildabrook again.”
It's a very stark, minimal property, which lacks all of the usual home-from-home comforts. The positives begin and end with its location. Stayed in lots of lodges and cottages in and around Bowness - many of which are wonderful properties which put the visitor at the forefront of everything. Not so with this one, I'm afraid. No instructions for any of the appliances (if there were any, they were hidden out of sight somewhere), and only one loo roll and one hand wash on arrival for a family of four. The Lakelovers Welcome Pack with a bin bag and a tea towel in was a poor substitute for something more thoughtful. A tea bag or two or maybe a couple of sachets of coffee to quench guests' thirsts after a long journey would have been better. Many more things amiss, but hopefully the owners will take an objective look at the place within the not too distant future, put themselves in the shoes of visiting families, and make some of those much-needed improvements/changes. Too many missing or poorly-executed things to list. Most glaring: paint on the curtains in the back bedroom from a previous touch-up, and hole in the landing wall where the bathroom door has been repeatedly knocked against it. Doorstop @ a few £s max., job done! Shame, as the location was superb.
Thank you for your feedback. We are sorry to hear that you were disappointed with your stay, and we would like to add that had you made us aware of the issues, we would have attended to try and resolve.
As the property is self catering, welcome packs are not in every property.
We take your comments on board.
The Lakelovers Owner Relations Team
Property Owner