“The outside of the property need a lot of TLC
Guttering leaking you get a shower when you go out of side gate.”
No toaster, No clothes airer, light in bathroom reported but not fixed, shower in main bathroom leaking so badly you can not use. In En suite sink would not hold water plug not working. All reported not fixed.
However view perfect.
No toaster, No clothes airer, light in bathroom reported but not fixed, shower in main bathroom leaking so badly you can not use. In En suite sink would not hold water plug not working. All reported not fixed.
However view perfect.
Dear Guests
We were deeply concerned by your review, and have subsequently throughly investigated. We have raised your concerns directly with Sykes cottages, your booking agent.
The Sykes team informed us that you did not want anyone to attend the property during your stay but wanted to report the issues. Sykes did not pass any issues over to us, so unfortunately we could not of done anything to rectify any issues.
The guttering was due to blockage from debris, of which has been cleared.
The bathroom shower hose has been fixed and a new shower hose has been installed. The shower now works perfectly. We have two showers in the property, and both have been serviced.
The basin plug is a push button, we’ve tested it and we cannot find any issues with the plug. Maybe something went down the plug hole which stopped the plug mechanism working.
You will be pleased to know, we have equipped the property with a new toaster. We didn’t consider a toaster to be a big issue, especially when we have a grill oven, however we have now provided one.
As for the property appearance, the property is made of Cedar Wood, so it does weather and look weathers when it rains or during dry spells.
Being one of the best property on the site, with the only lodge that has all day sunshine, amazing views just a few steps from the lake, we get a lot of visitors, and as such we employ a maintenance team to handle your issues 7 days per week.
We wish we could of had the opportunity to resolve your issues.
We are a bit perplexed at your overall score. This doesn’t match our property at all….
We advise customers to read the other customer reviews to form a more accurate opinion on overall score.
Property Owner