“The cottage was absolutely lovely apart from two things.”
1 1/2 toilet rolls do not last a week! Can't there be some spares in the hall cupboard? I too find that duvets are far too hot for the summer months and therefore always take our own 4.5 tog one, as well as an extension lead as the sockets are never in the right place for hair dryers and mirrors. We were quite horrified, when we took off the quilt cover to find the duvet extremely marked and soiled. A complete clean or a new one would be appropriate and we were glad we did not have to use it! We had been told by Sykes that all bedding,towels, tea towels , oven gloves, cushions, books and leaflets would be removed so we brought all our own only to find that everything was present. We did hang onto the phone for two sets of one hour which, incidentally cost me £2.70 to try and get to tell the owner that we were bringing our own things but they refused to giver me any contact details. In fact, they refused to speak to me because they had messed our booking up with that of our daughters and had (and still have) got our name wrong and put both cottages in our daughter's name I had to get my daughter on the mobile on speaker so she could shout at them to speak to me! Whilst I was hanging on to the phone for al that length of time I looked on their site and if you clicked on "book this" it said sorry this was not available - this added to our stress as we thought they had gone bust! You still have my booking under the wrong name! I have not placed this report earlier as my daughter was in her cottage and I didn;t want anything else to go wrong. We all know the problems you have had with Covid but I think Sykes have handled it very badly and will think very carefully whether I book through them again. I certainly would book the cottage again but possibly not through Sykes.
- Sylvia Frances, July 2020
