“The heat g was not on when we arrived on Friday eve although info said it would be .”
I was unable to ignite the boiler as there were no instructions so it was freezing until 36 hours later when another family member came to assist . No starter pack to light a log burner or fire as stated there would be . The tap in the kitchen leaked from the base all over the work surfaces when on. I have a video of it . There was no bin in the bathroom . It was a very basic property with only 7 mugs for a property for 10 people . 1 wine glass . No shade on the light bulb in the dining room ...
I was unable to ignite the boiler as there were no instructions so it was freezing until 36 hours later when another family member came to assist . No starter pack to light a log burner or fire as stated there would be . The tap in the kitchen leaked from the base all over the work surfaces when on. I have a video of it . There was no bin in the bathroom . It was a very basic property with only 7 mugs for a property for 10 people . 1 wine glass . No shade on the light bulb in the dining room . The mirrors in two bedrooms were not fixed to the wall just had to be lent against it which is dangerous with toddlers . Top bedroom full of cobwebs with items found on the floor between the two beds . Floors not particularly clean . Salad drawer in the fridge was dirty and had to be washed out . I feel we are due some compensation for this expensive property