“We did enjoy our stay at the cottage but did feel that there were a couple of things which should be addressed.”
You refer to a deep clean taking place prior to us taking possession of the cottage. There was certainly no deep clean - I have a picture I took but there's nowhere to download it to on here so I will email separately. My in-laws had dropped some tablets down the back of the bedroom drawers - it was a sight to behold. Cobwebs along with dirty clothing - which did not belong to us. Secondly, the cottage is situated on a very busy main A road - there is constant noise of traffic, and not just cars. As it's a main road, there is a continual flow of tankers and large lorries passing through. Not only that but the cottage is situated near to the traffic lights on a bridge, so it gets backed up as lorries can't turn around the corners of the windy road - so not only do they block the daylight when sitting outside the lounge/dining room windows - the drivers can see you sat down. We actually live in a small village where it's very quiet - so this element was very disappointing. Also with us having a small dog made it quite terrifying to open the front door in case he escaped as he would have been injured or killed had he got out - the pictures on the website certainly deceive you into thinking it's a quiet little country lane!!
In response we will address the issue of the cobwebs behind the chest of drawers at the next changeover, this is not to our expected standard of cleanliness.
The text on the webpage accompanying the photo advises some road noise maybe heard, this is generally around a commuter traffic time window.
It is not our experience that there is constant noise of traffic and continual flow of tankers and lorries blocking the daylight and it has not been referred to as such by any of our previous guests over the last 5 years. The cottage has a large rear garden with an enclosed fenced area suitable for dogs and children, we have repeat bookings cited for this reason. The front door remains locked, a key is of course provided so guests are in control.
We responded to several queries throughout your stay promptly and courteously. Otherwise we hope you had a good stay.
NB. The road surface has been renewed in January and passing traffic is noise is reduced.
Property Owner