“No contact with owner .”
We did not enjoy our holiday. We were told there would be building work and would be noisy . We hoped we would cope.the owner didn't advise on other alternative. So we put up with it. I'm sure the reviews we went off are good. But unfortunatly not for us. And sykes were not helpful. Will not use sykes again.
"The cottage is lovely, clean and well equipped" - Mrs M via email 12.05.23.
No contact with the owner -
8 days prior to visiting I phoned to let the guests know we were having solar panels installed, informed her of the roofers hours (8.30 am to 4 -4.30 pm) and advised her to contact Sykes if she had any concerns, re changing dates/cottage.
Phone call 48 hours prior to visit for key collection no mention of any concerns.
Phone call on day of arrival asking if they could enter the cottage before 5pm. Yes, not a problem, workmen had left and cottage was ready for them.
Guests spoke to my husband on 2 occasions during their stay, no mention on being unhappy, only mentioned that the weather in Keswick was awful.
Noise - Guests arrived after workmen had finished on Friday, as it was Coronation weekend there was no work undertaken on the property until 8.45 am Tuesday morning.
Guests arrived back to the cottage on the remaining 3 days in the late afternoon.
As owners, we do our upmost to make every stay enjoyable, but if no one mentions anything during the visit how do we know to offer any solution?
On this occasion we found out about Mrs M's issues at 5 pm after departure via an e-mail asking for compensation.
Property Owner
