“The Apartment 1 Flaxford House was well equipped and clean.”
However, I would caution any one that if you are looking to relax in comfort. This is definitely NOT for you.
Also, the width of the driveway and the unevenness of the walls either side should have been more prominently 'advertised' prior to booking.
There was at its narrowest less than a couple of inches from the side of my car. If I had not 'folded' the mirrors access would have been impossible!
As it was, even though I was careful, I scratched the wing mirror casing on my new Range Rover. I believe Sykes have a responsibility to warn potential buyers of such hazards prior to taking a booking.
But this was not the worst bit by a long chalk.
As for comfort. There was NONE. An old three/ four seat sofa which you could not sit comfortably on. Two very uncomfortable chairs were also supplied.
This was certainly not the place to go if relaxation and comfort were even a slight criteria. In our case it was a disaster because we needed somewhere to relax in comfort. My wife has recovering from a breast cancer operation
By Tuesday evening we could not put up with this any more and left first thing Wednesday morning.
Very dissatisfied and of course we shall NOT be using Sykes again.
We are sorry to hear that your experience at the property was not as expected. We take care to provide all guests with a full information pack prior to arrival and highlight that parking is accessed via a narrow driveway and provide details of nearby free parking for those who choose not to use the available space. It is unfortunate that our furniture was not to your taste, although we appreciate you commenting that the property is well equipped. Most of the
furniture is from Marks & Spencer, John Lewis and local retailers, and we are confident everything is of a high standard. The leather Chesterfield sofa was handmade to order in the UK in 2016 and the Parker Knoll armchairs are considered classic items, however, in light of your comments, we have ordered replacement armchairs to provide guests with an alternative in 2019. We appreciate all feedback and thank you for taking time to review the property. We are proud of the many positive comments published online by Sykes, the majority of which are very positive. We are genuinely sorry that Flaxford House is not to your personal liking. We recommend that guests also read other reviews on our property, which provide an alternative view of comfort and location. Kind regards.
Property Owner