“Hello, We arrived at the property on the Sunday, all the windows were open and the smell of curry was very strong.”
We contacted you, spoke to Holly, she sent out a maintenance person, who gave us some spray and seemed fairly disinterested, but suggested speaking to customer service, which we did, we asked about moving or compensation, moving was not an option, Holly asked what compensation we would suggest, I said 25% £331, she said she would speak to the owner, as of today 6 days , no response, I phoned and spoke to Alex, he said he will chase up, we are home now, the property still smelt when we left, please respond as so far we have had to make all the contact ourselves.
