“When we arrived there was no soap, no bathmats, no extra bin liners, the toilet seat was broken and the shower in the master bedroom en-suite could not be adjusted to a low enough temperature.”
The latter two issues were fixed promptly following a call to Sykes.
The patio area, shown as neat and tidy in the photo's, was overgrown with weeds. There was evidence of inadequate cleaning, i.e dust accumulated in a couple of places. The photos also showed tea and coffee in the kitchen, implying that some sort of "welcome pack" would be provided. It was not.
Positives were that once the shower was fixed it was good, and the location at the heart of the village was convenient. Although the parking permit was for a car park around 100 yards from the property, there was no problem parking immediately outside for a short period for loading/unloading.
Thank you for your feedback, we are glad that the initial problems were speedily resolved by the maintenance team. As we are a self catering accommodation we don't supply consumables and only supply a starter amount of household products.
We are glad that the parking permit was beneficial and that you enjoyed all the area had to offer.
Lakes Cottage Holiday Owner Relations
Property Owner