“Unfortunately I have a very mixed review for this property.”
I will start with the positives. Fantastic rural location, clean bed linen and towels. Plenty of towels (we didn’t use all of them). Extremely comfortable beds and pillows. Negatives - When I arrive at a holiday rental, my expectations are for it to be clean and plenty of space for me to put my things, downstairs every drawer seemed to be crammed full of bits and bobs of no particular relevance with no particular order. The house was grimy, dusty and cluttered. As soon as we arrived, I was cleaning crockery and utensils that had old crusted food on them. Door handles on kitchen cupboards were sticky, the microwave buttons had food still on them and inside it was dirty. My husband found grim and dead insects in the kitchen cupboards. Work surfaces and tables were sticky. The dishwasher was not maintained as this became obvious as the week progressed. It didn’t clean the dishes very well and by no means did we over fill it. It was also a slimline, which was not adequate for the size of the property. There was also donkey stables on the end of the row of houses, which meant we were getting woken at different times of the night.
This property could really do with a de-clutter, and a really good clean. It was a shame really, as I wasn’t expecting to be cleaning a property as soon as I arrived. There is much more I could say but I feel I have said enough, needless to say, sadly, we won’t be returning.
Firstly I am glad that you found the beds and linen to your satisfaction . This is a very rural property and I know the valuable donkey sanctuary is loved by many of our guests. Unfortunately we cannot control the eyeore they make!
Our cleaning company is there on hand with a 24 hr number for your convenience and had you called them they would have re- cleaned for you. From the photos I have seen of the clean they did ( the house is always photographed by cleaners) I can see nothing amiss. The labelled drawers are equipt with batteries and lightbulbs as many guests like to replace them themselves if they wear out and not wait for maintenance. This is for your ease and we apologise if you would have rather called them out. The games cupboard is for families and their children. As owners we are often caught between creating a homely atmosphere and a sterile one. We have tried to provide home comforts whilst keeping objects to a minimum. It is a fine balance. The dishwasher is only 2 years old and we had no problems with washing when we visited on August 22nd before your arrival.
We can only apologise and hope you find a more suitable less rural property to rent in the future.
Property Owner
