“The property it’s self was amazing.”
It was the customer service of the property that wasn’t great.
To have a property that check in hours is defined by the cleaners rules is insane.
When I asked to have a later check out I was told it’s the cleaners that define the check in and check out rules and timings. 09;30 check out is utterly disgusting for the amount of money per night I paid. We were barely in the property. Even a 4pm check in…. So silly. I work away and stay in properties all the time and that is by far the worst check in & out time I’ve ever come across. Who wants to be packed and out by 9:30 on a holiday morning. Get more cleaners… use different cleaners. You are a business and certainly shouldn’t have your clients stay effected by your cleaners rules.
Also when checking in, the lady was passive aggressive to 1 member of our party. Stupid werid comments made at her made her feel very uncomfortable. And we all couldn’t believe what we were hearing. Chose your words carefully please. People you speak to like that could actually have mental health issues. It wasnt a nice harmonious checkin. :(
Thank you for your feedback, nice to hear that you enjoyed the property.
I would take issue with your complaints regarding check in and check out times, what you didn't explain in your feedback was that i arranged for you to have a later check out time given that you felt 9.30 was too early. I also arranged for you to have an earlier check in at 3.30 even though you only arrived after 4.30.
I am always friendly and welcoming to all of our guests and cannot understand your comments regarding your check in.
I would also like to comment on the condition you left the property in, the Cleaners had to spend an extra 2 hours cleaning the kitchen after you had checked out.
We were also disappointed that you failed to report the damage caused to the hot tub during your stay.
Property Owner