“Some features in the lodge are in need of updating due to wear and tear and a few other niggles to make you aware of:
• There are two holes in the decking, this didn't give a great first impression when we arrived.”
•The key code number I was sent prior to arrival didn't work so had to spend time trying to get through to office to get the right key lock code
• We had shopped for provisions before arrival but then found there was no spare toilet paper and both toilets had minimal left in the lodge, not great after a long journey as had to go out again.
• Although on the surface the lodge looked clean and tidy there were crayons left on the floor by the dining table and next to double doors. Crumbs,wool and dirt on floor at front of sofa. The sofa comes apart, the sections move when used and in the gaps there was a old hair covered comb and more dust and dirt.
• The sofa moving made it a bit uncomfortable as gaps kept needing to be pushed together.
• We swivelled the tv so we could all see the screen but the picture went fuzzy, it looks like the aerial had been taped up which means you all have to sit on top of each other to watch it, not comfy with two 6ft + guys.
• Some of the kitchen doors need repair or replacing, looks like water damage and the work surface was sticky.
• There were quite a few cobwebs in the lounge\diner, quite full of dead insects. I get the lodge is in the countryside and you get more insects etc but not the best image for an expensive lodge
I didn't check my emails whilst away but on return home found I'd been emailed on what needed to be done prior to leaving. It would be helpful to send this before the holiday not during as I imagine lots of people like us reduce use of tech when away, I never check emails as need to switch off. I actually think we left the lodge in a cleaner state than we found it but I hadn't known we needed to strip the beds so sorry that we didnt.
It wasn't all bad and it's a lovely lodge in a great position but just in need of a little TLC.
Thank you for taking the time to feedback after your recent stay. We are sorry you had issues with the key safe. We sent an Errata out to all guests with the new updated key safe code and we also sent a reminder of the new key safe 7 days before your stay.
Many apologies for the unacceptable state of cleanliness of the property upon your arrival. Thank you for bringing this to our attention. We can assure you this was very much a one off as we have since discovered that the regular cleaner's child was in hospital and the replacement cleaner sadly let us down.
We have also taken note of your observation of the holes in the decking and have made arrangements for this to be fixed ASAP.
Regarding provisions in the property, these are self catering lodges and therefore only 1 roll per toilet is left just to start you off.
Again we send an email 7 days prior to your stay with all information on departure as well so sorry you must have missed this email completely.
Property Owner
