“The house was not very clean.”
Cobwebs in corners. Dead flies and crumbs under settees. High chair very dusty. And we believed all your properties had Enhanced cleaning protocols!
The backyard area had weeds growing out of the walls and windowsills and needed a sweep through. Too dirty to sit out there of an evening when the children were asleep. The sheets were very thin and bobbly but the pillowcases and duvet covers were lovely quality.
The cheese grater was rusty, very unhygienic.
That said we had a lovely holiday with the family. Days at the beach, park, zoo and on the steam train.
We are disappointed with the feedback and are confident the house was clean as our housekeeping team are excellent. The property is not advertised as having on outdoor seating area although it does benefit from a yard which can be used for parking. We have since purchased a new cheese grater and some new sheets. Had the guests advised us with the issues during their stay we could have sought to rectify any issues as our housekeeping team would have attended.
Property Owner