“Firstly when you find the place, what can only be described as offload is the only entrance in or out so be aware if you have a low car or low profile tyres.”
When we got there the lodge is in garden next to a wall with residential homes directly over the wall. Inside us big enough 2 bedrooms are decent sizes. I didn't feel the place was clean enough windows are filthy with old bird poo crust in. Bathroom fan is extremely loud , the toilet seat is loose and no lock on the door. Unfortunately when we finished ironing one day the socket came straight out the wall this caused a mild shock. Another safety concern was the ramp access, this has very slim ...
When we got there the lodge is in garden next to a wall with residential homes directly over the wall. Inside us big enough 2 bedrooms are decent sizes. I didn't feel the place was clean enough windows are filthy with old bird poo crust in. Bathroom fan is extremely loud , the toilet seat is loose and no lock on the door. Unfortunately when we finished ironing one day the socket came straight out the wall this caused a mild shock. Another safety concern was the ramp access, this has very slim anti slip strips that have expired and when wet is very dangerous. And finally got charged £150 for paw prints and what looked like a stain spilled tea? Could have been there already.. I wouldn't recommend taking a dog for this reason and also very dangerous access road . Never stayed the full 4 nights left a day early. Very very disappointing especially after saving and now £160 taken straight off a card and into overdraft. Worse holiday ever
Dear Mr Morris,
We are sorry you did not enjoy your stay at the Hermitage. Had you at any time during your stay informed us of any issues raised here they could have been addressed. However these comments were only raised when, for the first time ever we had to use the good housekeeping bond to replace bedding that could not be rescued despite being cleaned 3 times, unfortunately blood and urine stain.
In the details we clearly state that we are in the heart of Penrith (a town) and therefore have neighbours. You will also see a side view of the lodge clearly showing the garden wall and just visible the neighbouring house.
I will look into your comments on the anti slip strips that get replaced each year. If they need replacing this will be done early and I thank you for highlighting this.
Our window cleaner visits once a month which was considered sufficient, however following your comments I will address this with him and ensure windowsills are checked by the maintenance team prior to arrival.
We have had an electrician in following your ironing comments and he couldn’t find any loose sockets, could you please let us know where this was and we will have him return and check it out again.
We are really sorry you were unhappy with us keeping the good housekeeping bond which appears to have triggered these comments as had you let us know while you were there we could have addressed them.
Property Owner
