“Hello, before I mention some of the feedback, I should say the house was beautiful and as described, and the only real issue we encountered was the lack of Aga Cooker.”
Additional examples for improvement:
*Missing parts of instructions for induction hob
*Broken shower door back upstairs room
*Leaking front door in heavy rain
*Lots of dirt and dust (e.g layer of dust in wardrobe upstairs and cobwebs by deckchairs in conservatory and cobwebs above bed in small room with dusty wardrobe.
*Lots of cobwebs everywhere…
*Drain flys in bathroom with broken shower door
*Hot tub dirty lots of bits floating in there.
*Dirty glasses and cups when we arrived and a few chipped
*A few bulbs out
*No soap in the house when we arrived
*No fire lighters, no gas in the lighter to light the fire.
Again, overall, we had an excellent time, but end up spending more on Takeaways and meals out that we would have preferred.
Thank you for your time.
Aaron
Hello Aaron
Thank you very much for your feedback and we are pleased you enjoyed your stay as it is a wonderful location.
We have had a few issues with the Aga as we had been awaiting parts. We apologise for this, but the Aga is now back fully working!
This should, however not have affected your ability to cook meals as the kitchen is fitted with a separate full size induction hob and a separate electric oven, in addition to a microwave oven, as in the summer the Aga is generally turned off at the request of our guests, as the room can become too warm.
We take on board your comments and we are pleased you took time out to provide us with feedback and we will pass on your comments to our cleaning team.
The hot tub has a full drain down each change over and is filled with fresh potable water followed by fresh chemicals and new filters, any bits in the hot tub may have arisen from windy conditions whilst in use, however the filters usually collect these items during its cleaning cycle.
Please do note that this is a large property and we must turn around the property the same day for new guests , on occasions the property needs more work (unfortunately not all guests leave the property in the condition they found it!) and as a result some areas can be missed.
We take all comments seriously as we are proud of Villa Marina as it is a unique place and we try to ensure that guests have a wonderful stay, we do encourage guests to contact our maintenance and housekeeping team if they have any issues during their stay so that they can be dealt with as soon as possible.
Kind Regards
The Owners
Property Owner