“There was mould along the rear wall, in the main bedroom.”
There was a stain & odour of dogs urine in the room.
The hot water tap had no pressure.
Faulty cold bath tap. Soiled crockery & cutlery in the cupboards.
There was dust almost everywhere.sand and rubbish down the sides of the very low sofa. Rust to the bin and stools in the kitchen.
I’m sure that the advert stated a king size bed. This was incorrect, it’s a double bed in a small room, claustrophobic due to colours on the walls and size. (Pictures to prove this) we left this property much, much cleaner than what we found it.
Pegs on the line broke when you tried to use them, because they had been left outside all year around.
No clear guidance to what could be put in the household bin, outside.
The property is on the edge of the car park where there is a large section for the purpose of recycling. This is not captured on the pictures or documented.
Positives : the location of the property is superb. Good base for seeing lots around the area and Lake District.
The property has a lot of potential which could improve experience of stay.
I guess it is up to different persons standards and expectations but for the money that the weeks rental cost, we expected much better.
I am very sorry that this was not up to your expectations and would like to address each complaint and tell you what will be done about the problems. After visiting, I agree that there is a small amount of mould in the corner of the bedroom.I was unaware of this and will repaint with anti mould paint. You said there was a stain on the carpet and a smell of dog urine. In the visitors book I do ask guests not to allow dogs into the bedrooms but this is impossible to police. I am planning on removing the carpets and continuing the Karndean flooring into both bedrooms. You mention the low water pressure .This has always been a problem as the hot water tank is on the same level as the bathroom. All six properties at Bay View have the same problem. A design fault at time of building. Ideally a combination of boiler would be much better but as there is no gas supply in that area of St Bees this is not possible. I have asked a plumber to investigate and the likelihood is that a pump could be fitted to increase the pressure.I am told however that these are very noisy but I cannot think of another solution.I have forwarded your complaints to my caretaker Alison who will endeavour to keep the property clean. In her defence however I would say she only has from 1000am until 1500 to clean and that is if guests leave on time. The property has been fully booked since 24th February up until October 13th so far. This does not allow for a time consuming deep clean until winter.I live 150 miles away so cannot just pop in to address problems. You mention the problem of rust on the bin and stools. I replaced the bin last year as I had a plastic bin and will return that and remove the better quality bin to solve the problem. The proximity to the sea and the salty air means all metal rusts much faster than inland properties. You are clearly unhappy with the low level sofa but there are 2 higher tub chairs to use. You also state that the colour in the bedroom is not to your liking. These are personal preferences and a lot of guests have commented on how much they like the colour. Im afraid this is a case of not being able to please all of the people all of the time. The photo of the bedroom on the Sykes description clearly shows the colour. Also the description about the bed sizes is correct so you must have misinterpreted that information. I will provide new pegs and locate them in the house. There is no information about bin collection as I do not expect guests to deal with this. Alison puts the bin out on the relevant days. I will however make this clear in the visitors book. Regarding the recycling behind the property, I would like to increase the height of the wall to hide it , but a covenant on the house prevents me from doing this. Given the long list of complaints you have raised I was surprised to see the favourable comments you made in the visitors book.
Property Owner
