“When we arrived the power had been off, and continued to fail with power outages.”
Also thick dust and cobwebs on light fittings. Sticky marks on windows and walls. The beds were comfortable and bathroom reasonably clean although very dusty on door , brocken door angle on twin room, so would not close properly. This was a Christmas week and not one single decoration to make Christmas guests welcome.
Dear Jeanie
Please accept my sincere apologies for the issues you encountered during your stay at Fellside View. The electricity problem was indeed a local issue with the power grid beyond our control, but I understand how inconvenient it must have been for you.
Regarding the cleanliness problems you mentioned, please know that we take this matter very seriously. I've already escalated it to the booking company and our cleaning team for immediate resolution. We sincerely apologise for any discomfort this may have caused you.
Thank you for sharing your feedback about the Christmas decorations. We acknowledge that this was overlooked in our first year of letting the property, and it's something we will prioritise for the next Christmas season.
We truly regret that your experience was not entirely positive, and we hope that you'll consider visiting us again. Your feedback is invaluable to us in ensuring a better experience for our guests in the future.
Property Owner