“On Monday13 May we were informed by the owner that extensive paving works were to be carried out to the courtyard and front of the property which would restrict our access to the property.”
We were informed that this disruptivewould be carried out by a brown envelope containing £70 delivered through the door. At 7.30 the following morning the work commenced with diggers taking up the length of the courtyard in front of the house.We had to keep the curtains closed all day for privacy.The works continued for the following two days and another envelope containing £70 was delivered to the house. We are astonished that you would let a property knowing that extensive disruption was going to take place.We consider the payments made were an insult for a completely ruined week.We eventually abandoned our stay and left early when the access to the front gate was barred and we had to access through the back car parks. We have used your company many times and are amazed that you would let this situation occur.
Thank you for your feedback, if I may I would like to respond. As personally explained when I visited you, the yard is run by a residents group, of which we are members. Unfortunately the local paving stone within the yard has been gradually deteriorating, leaving holes and causing a health and safety issue, specifically for one of the elderly residents that requires a frame to walk, the group decided earlier this year to replace the flags and commissioned a local builder to undertake the work. Due to the nature of the work, he needed dry weather to complete the task and informed the group on Monday, ‘that the weather looked good and he would attend on Wednesday and if needed Thursday’. The work took both days, while I agree there was some disruption for which I again apologise, the builder was asked; not to start until lights were on in the cottage, that any sawing of the paving was done remotely, and that the cement was mixed remotely so that there was no noise, and that access was maintained continuously from either the front or rear of the yard, which he did. All digging was done by hand and materials carried in again by hand. I came to see you personally and explained the situation and gave you a total refund for the two days where the builder undertook work, which you accepted. I accept that there was some disruption on the last two days of your stay which we tried to minimise, however, I am pleased that you chose to stay until your scheduled time of departure and hope you enjoyed Sedbergh. Thank you Julie and Brian
Property Owner
