“The bed had dirty sheets and a smelly urine stain.”
Nothing was done to remedy this. The upholstery, carpets and cupboards smell stale, this was covered by air freshener after I raised the issue and nothing was actually cleaned. Soap not refilled in the bathroom. Toilet roll not replenished on the holder. Rubbish left in the bin. Windows very dirty, this is caused by the road very close outside but simply requires frequent cleaning to maintain properly. Very poor level of basic housekeeping. Communication very bad, I have rang three times to ...
Nothing was done to remedy this. The upholstery, carpets and cupboards smell stale, this was covered by air freshener after I raised the issue and nothing was actually cleaned. Soap not refilled in the bathroom. Toilet roll not replenished on the holder. Rubbish left in the bin. Windows very dirty, this is caused by the road very close outside but simply requires frequent cleaning to maintain properly. Very poor level of basic housekeeping. Communication very bad, I have rang three times to never have my calls returned as promised or a solution offered. I assume this was because I was kindly offered alternative accommodation by my friend as I discovered the wee on the bed at ten o’clock at night and needed an immediate solution, which I was very fortunate my friend provided. If they had not given me somewhere to stay I would have had to pay extra for a hotel. I still had to move my belongings late at night. My friend giving me somewhere to stay is no reason to leave the property in an unsanitary condition while I am still paying for it and I feel that because I told the operators at Sykes that my friend had put me up they felt no need to solve the issue. The owner attended without any warning while I was out and just remade the bed in the same sheets and sprayed a ton of air freshener. When I called back to say this was not an appropriate solution I wasn’t offered any other solution and was promised a return call that I never received. I rang back again and was advised to email owner relations to which I’ve had no reply. The email asking for my feedback has arrived before anything else. I rented the cottage to have my own space while I visited and this has not been provided. I feel like Sykes and the owner have both gone “Ugh, bloody customers are pests” and rolled their eyes and nothing more. It has been the worst customer service possible. What would any of you have done if you had arrived to a dirty bed that smelt of wee? Short of a complete mattress replacement you would have immediately wanted your money back should a cottage owner/manager think that to be an appropriate presentation of their cottage to a customer. Still no resolution has been made and I am still waiting for a return on my calls and emails to owner relations from Friday 18th. So far I have lost over £400 and was never provided with a sanitary place to sleep by Sykes. 0/10 never again will I stay in a Sykes property.