“Firstly let me say that I shall never book any property through Lakelovers again if I can possibly avoid it!”
They make promises which they don’t deliver on and have no idea of how to communicate with their customers on issues that need their attention.
The property itself was very well located and well presented although the skip which was in the parking area and which we were told would be removed “at the beginning of the week” was in fact there all week! Having five en-suite bedrooms was excellent and the accommodation generally for our family gathering of 10 was good.
Attention to detail however was lacking and I suspect that the owner probably doesn’t live nearby, leaving these things to the hapless Lakelovers. For example, and as directed by the home manual, we separated all our rubbish only to find that No 20 has no recycling bins. The neighbour confirmed this and asked us not to fill up her bins! There were no bin liners provided or any dishwasher tablets and it would have been nice to have some kindling and a few logs left to get started with one of the log burners. One of the blind pulleys in the upstairs bedroom was broken and there were other small items that if the owner visited or, better still, stayed for a day or two occasionally I’m sure they would pick up. The TV’s could do with an upgrade to the smart variety as well. The garden/courtyard was unkempt and uncared for too.
Although as a family we had a great time, at just short of £3000 for the week it didn’t, I’m afraid, represent good value.
Thank you for taking the time to leave us a review further to your stay with us at Number Twenty; although your comments were disappointing to read. We do apologise that the skip hadn't been removed as we had advised, unfortunately this was out of our hands as the skip belonged to a company responsible themselves for picking this up. The property is managed by an external property management company so your comments have been shared with them to ensure that going forward the expected standards are met for all holiday makers. We would expect guests to supply their own firewood as the property is centrally heated and the wood burners are not the only source of heating. Two members of our team have been to the property since your stay to check everything over and ensure the correct information guests needs is in the property and this is now the case here. We do feel that your comment about the property not being good value for money is unfair as this holiday worked out at £42.80 per person per night and this is exceptional value as there were 10 people staying on this occasion and there are very few places you can stay in Keswick at this price per night. The owner has taken your feedback on board and is going to install a smart TV to the property to ensure the comfort of guests during future stays. Thank you again for your comments and we do hope to welcome you to stay with us again in the future. Kind Regards, The Owners Team
Property Owner
