“The whole experience felt like the property was owmed by a rapacious, faceless hedge fund.”
Charmless. Annonymous. Greedy.
If you are going to behave like a huge 3 srar hotel chain then at least provide the bare minimum ofhospitality:
Eg. Soap and shampoo in tje shower; milk for the first morning in the fridge.
Then to add insult to injury your guests are kicked out at 10 in the morning on their last day because your vast organisation decides it needs six hours to clean a twoi bedroom apartment.
For such a beautiful, friendly partof the country,it felt like it wasmanagefby an ...
Charmless. Annonymous. Greedy.
If you are going to behave like a huge 3 srar hotel chain then at least provide the bare minimum ofhospitality:
Eg. Soap and shampoo in tje shower; milk for the first morning in the fridge.
Then to add insult to injury your guests are kicked out at 10 in the morning on their last day because your vast organisation decides it needs six hours to clean a twoi bedroom apartment.
For such a beautiful, friendly partof the country,it felt like it wasmanagefby an algorithm.
We are sorry to hear that aspects of your stay did not meet your expectations. We appreciate that small touches can make a significant difference to the holiday experience, and we understand your disappointment regarding the absence of items such as milk, shampoo, and shower toiletries. As a self-catering holiday property, these amenities are not included as standard.
Regarding the departure time, the 10:00am check-out is in place to allow sufficient time for the property to be thoroughly cleaned, inspected, and prepared for arriving guests. We appreciate that an early departure can feel restrictive, particularly at the end of a holiday, but these arrangements help us maintain the standards expected by all guests.
We are sorry that the apartment felt impersonal during your stay. The Lake District is renowned for its warm hospitality, and it is disappointing to hear that your experience did not reflect this. Thank you again for your feedback, and we hope that despite these concerns you were able to enjoy the beautiful surroundings during your visit.
Property Owner