“I'd love a response to this.”
.. but we had my elderly mother combined with a 4month old son.... the timed electric radiator heaters.... can this be adjusted as it's the only part of the holiday we disliked. I'd give this holiday let a solid 5 out of 5 and return year after year but being restricted on heating the lodge (although in the handbook we understand the heating is a recorded comfortable 20°c **ours where set at 19°c** we spent each morning freezing cold as the times between remote timings became VERY cold. Especially having elderly and young In the household party.
We would love to come back for a family Christmas or school holidays again... but the timed heating given the price of holiday and advertised *within price * seemed a bit not right. Other than that.... the location... lodge... FACILITIES **WOW the facilities where second to none. Provided ABSOLUTELY everything we could of possibly needed (hence the leaving of dish washer tablets, air freshener, self bought potato masher) as we felt we where more than happy to contribute for future families as the owners really have provided a beautiful lodge fully equipped for families to enjoy their holidays.
Gorgeous lodge. :)
Thank you for your feedback from your stay and apologise for the delay in responding as we have been on holiday ourselves and only just returned.
Firstly, with regarding the electric heater we are sorry that this has caused an issue with your stay at the lodge. This is the first instance that this situation has arisen since we started renting out at the start April this year and will take your valuable feedback on board and amend the Handbook to state the following.
‘If in any instance you require the heating temperature / timings to be adjusted, please contact our management company - XX on 01768 ****** -24hr Telephone number’. They can directly contact us and we can immediately adjust the radiators from our app whether that be the temperature or the timings to your comfort.
Secondly, we are happy that you enjoyed all the other elements of the lodge and have tried to make it a ‘home from home feel’ for all out guests. Thank you for the potato masher, ours must be missing from the original set!
I hope by making this adjustment we hope you will consider returning to the lodge in the future.
Newsham Lodge Property Owner