“We thought the cottage was lovely with stunning views, however when we arived we found very little crockery ,and then found dishwasher full of utensils crockery etc.”
The fan in main bathroom did not work along with outside light at rear of property. We also found the drawer under the oven full of crumbs, which we left. On our last morning which was frosty and icy, we were unble to activate theheating to enble us to take a shower before our long journey home. We feel these points needed to be made ,however it did not detract from a nice stay in a lovely cottage.
The fan in main bathroom did not work along with outside light at rear of property. We also found the drawer under the oven full of crumbs, which we left. On our last morning which was frosty and icy, we were unble to activate theheating to enble us to take a shower before our long journey home. We feel these points needed to be made ,however it did not detract from a nice stay in a lovely cottage.
Thank you for your feedback we’re very sorry to hear about the issues you experienced. I have looked into the issues for you and the extractor fan has an isolation switch on the wall outside the bathroom which must have been turned off previously as it is working when turned on. Our apologies for this we will ensure it is checked and raise this with our management company. I have also checked the historical data on the heating which monitors the room temperature and can see the heating was working and responding so I am unsure what has happened there. I will ensure the back light is checked as soon as possible and pass on your feedback regarding the draw underneath the oven as this is not what we expect. Please note there is also a contact number for the management company in the handbook and they would have been happy to resolve any of these issues for you during your stay. Please know we value all feedback and will constantly work to resolve any issues guests may experience.
Property Owner