“Very pleasant view, the property is very tired and needs a lot of attention.”
We had rain coming in from the roof running down the wall by the fireplace, just glad it didn’t go in the wall sockets. The dishwasher was rusty in places inside and when you pulled out the drawers they came off the runners. It would have been nice to have full instructions for the microwave and oven.
It was also mentioned in the read up about the property that a shop and farm shop were a few minutes away, this however was not correct, the farm shop had been gone over 2 years and there was no ...
We had rain coming in from the roof running down the wall by the fireplace, just glad it didn’t go in the wall sockets. The dishwasher was rusty in places inside and when you pulled out the drawers they came off the runners. It would have been nice to have full instructions for the microwave and oven.
It was also mentioned in the read up about the property that a shop and farm shop were a few minutes away, this however was not correct, the farm shop had been gone over 2 years and there was no shop. The pub was ok but to get to it if you didn’t want to drive the very narrow lane going uphill from Driftwood was a a bit risky as there were no places to get out of the way in the last bit of the hill.
First of all, may I apologise that we fell short on this occasion. Please let me try to address the problems you encountered.
I was shocked to read that there was a leak in the roof during your stay. The weather had been awful that week, with a lot of torrential rain and wind. I would have thought that something so serious as water running down the walls would have warranted a call to myself or Sykes. I am rather surprised that you didn't get in touch, specifically as I said on the phone before your stay that I was local, and therefore could actively respond to problems as and when they arrived.
Unfortunately, if I am only made aware 4 days after you have left that there are problems, it does not give me the chance to fix or rectify them. Furthermore, this weeks’ guests I assume will now be affected by your choice to not report the issue, apart from in this review, days after your departure.
The dishwasher will be replaced at our next maintenance period in September, where we will be taking 6 months out to completely renovate the property.
I am sorry to hear you found the lane narrow. It is a country lane with passing places, and not uncommon in rural areas. We are able to successfully navigate it with our van when we carry out the changeover cleans, but I do accept and apologise if you found it difficult.
We will of course be addressing the rectifiable issues you have highlighted, but hopefully our customer feedback in the last few weeks (5 sets of guests have rated us 100%) show that these were one off problems, that when reported, can be sorted in a prompt manner.
Property Owner
