“Dry stones is a lovely apartment / cottage which we have stayed in once before, however when we arrived this time it had not been cleaned form the previous guest.”
Towels were dirty and the beds had not been changed and we’re full of hairs from the previous guest.
The toilets were dirty plus the dishwasher was full and had not been emptied.
Very disappointed!
Thank you for your feedback which is very important to us. We are sorry that when you arrived at Drystones the property had not been serviced and thank you for reporting this immediately to our housekeeper. Hopefully, when you returned to the apartment after your meal in Grasmere, everything was clean and tidy. We believe that the cleaning team do put the dishwasher on when they leave the property but do not empty the clean items, so as to avoid contamination. We hope we can welcome you back to Drystones soon.
Owner relations