“The apartment is lovely, and in a great position in Grasmere.”
In general, the apartment is well furnished with many utilities available for a comfortable stay. Parking fine, albeit a bit tight sometimes.
Overall, I enjoyed my stay, and the apartment, and likely to do this again.
However, for purpose of feedback, and to improve the quality and success of the stay, the most important thing is a comfortable good nights sleep. The bed mattress in the apartment is well beyond its best, and not supporting or comfortable at all, in fact it left me with a stiff back each morning. Worse, when I removed the bed linen prior to leaving, I found the mattress and pillows to be heavily stained, which made me feel a bit queezy to think I'd slept on it all week. I left a review in the guest book, only to find the same comments from previous guests, which disappointed me. For the cost of the apartment, this should be rectified asap otherwise it will attract negative comments. Would I stay again? yes absolutely - only if mattress replaced...
We thank our guests for their feedback. We sincerely apologise for the problems some of our early guests encountered just after reopening from covid lockdown. We are very sorry to hear of the cleaning issues and have flagged this up with the housekeeping team. A water bottle spillage, left a stain on the mattress. We apologise profusely for this. A new mattress was ordered immediately and, despite a short delay the new one is now in place. We hope we can welcome you back to beautiful Grasmere in the future.
Property Owner