High Raise

Sleeps 2
Bedrooms 1
Bathrooms 1
Pets No
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Features

Pub/shop < 1 mile
Broadband / WiFi

Reviews & Ratings

Accuracy of the listing

Cleanliness

Comfort

Facilities

* Based on a combined average customer score

8 Customer Review(s)

“We enjoyed our week in High Raise Grasmere.”

Previously we have booked private flats/apartments and been disappointed and thought booking through an organisation like yours it would be near perfect. With the emphasis on extra time needed for cleaning because of Covid we thought we would be entering an apartment that was 5* clean. Although we were not intending to give a thorough inspection, it was just items that we came across. Sitting on the toilet we noticed a cobweb and a couple of black hairs on the floor. In the kitchen/diner there ...

Previously we have booked private flats/apartments and been disappointed and thought booking through an organisation like yours it would be near perfect. With the emphasis on extra time needed for cleaning because of Covid we thought we would be entering an apartment that was 5* clean. Although we were not intending to give a thorough inspection, it was just items that we came across. Sitting on the toilet we noticed a cobweb and a couple of black hairs on the floor. In the kitchen/diner there was cobweb/dust on the bottom of the window. These had not just appeared and certainly were not just a week old. We have photographic evidence. There was a bag of something in the frozen part of the refridgerator which because it was solid, had obviously been there for weeks. This suggests that the housekeeper only gave it a cursory glance without any clean/defrost.. When we first arrived there was a printed notice on the table suggesting that crockery/glasses have been washed in a high intensity wash and left in the dishwasher. There was no dishwasher in the apartment and I would suggest that the crockery etc., is not disturbed from the last clients wash. The door on the pan cupboard was hanging on an amatureish couple of wood pieces and supported by the next cupboard door. Using that cupboard meant that extra pressure was put on the pan cupboard and eventually it fell to the floor. I reported it to your office on Monday and suggested the problem should have been fixed before we arrived with proper hinges. Incidentally the reverse of the dishwasher card was the instructions for leaving the apartment re the laundry. This was hard to read because the handwriting had faded/smudged. The letterbox outside was stuffed with old mail and flyers which we left in the apartment. Why doesn't the housekeeper bring it in or the owner collect it\? Although we didn't have a need the code for the laundry cupboard did not unlock the door. We called for help with the TV on the first day ,however, we found instructions later from the handbook hidden below the table lamp table. If that had been in a more visible place like the table top, the call could have been avoided. However, the gentleman that came out may have done us a favour. We reported an incident to him, that occurred to our car on the first day of arrival and he may have mentioned it to the cafe owner , Annoyingly, when we arrived the parking was very tight and because one of the cafe plant pots was protruding beyond the corner, unfortunately because of the tightness in turning, I scraped the bottom of the car against it. Fortunately, for the rest of the week the pot had been moved further in. As no doubt you will agree that based on the above the suggested deep clean and extra time needed is false and the client loses because we have to t enter the apartment later than pre=Covid.

- Mr Hobson, September 2021
Mrs Somers August 2021

“High Raise is a pleasant Attic conversion with good views.”

The property was mostly clean, apart from the Kitchen, and comfortable. The furnishings are not “sumptuous”. The Kitchen is adequate but not “superb”. There is no Dishwasher, Iron, Ironing Board or Hair Dryer. Some of the Crockery, Cutlery and Cookware was dirty yet a laminated card stated that all of these had been put through a High Intensity wash and left in the Dishwasher. The Shared Washer/Dryer is located in a single storey “Laundry” and shared across all apartments. The shower over the bath functions but is not a “Power Shower”. Access to the Property is via a narrow single track lane between two buildings. This leads to a small parking area for all of the 6 Beck Steps Apartments. Parking is extremely tight. There is no turning space forcing you to either reverse in or reverse out extremely carefully with only inches clearance. At times we found our “Designated Parking Space” occupied. Whenever possible we parked in the Street. Had the Lakelovers description of the Property been more realistic we would not have made the Booking. The contrast between the Listing and what we discovered was very disappointing.

- Mrs Somers, August 2021
Mr Boyles July 2021

“This is a comfortable, clean apartment with amazing views.”

- Mr Boyles, July 2021
Mrs Goodyear July 2021

“Shower pressure could be improved (was adequate).”

Mattresses could be improved, very soft and were bottomed out. Overall was clean (odd cobweb) and well presented. Excellent location. Feel that the property rental is slightly over priced.

- Mrs Goodyear, July 2021

Thank you for taking time to provide additional feedback following your stay. A new mattress is now in place for the benefit of future guests. We hope we can welcome you back to beautiful Grasmere in the future. Property Owner
Mr Jones July 2021

“The apartment is lovely, and in a great position in Grasmere.”

In general, the apartment is well furnished with many utilities available for a comfortable stay. Parking fine, albeit a bit tight sometimes. Overall, I enjoyed my stay, and the apartment, and likely to do this again. However, for purpose of feedback, and to improve the quality and success of the stay, the most important thing is a comfortable good nights sleep. The bed mattress in the apartment is well beyond its best, and not supporting or comfortable at all, in fact it left me with a stiff back each morning. Worse, when I removed the bed linen prior to leaving, I found the mattress and pillows to be heavily stained, which made me feel a bit queezy to think I'd slept on it all week. I left a review in the guest book, only to find the same comments from previous guests, which disappointed me. For the cost of the apartment, this should be rectified asap otherwise it will attract negative comments. Would I stay again? yes absolutely - only if mattress replaced...

- Mr Jones, July 2021

We thank our guests for their feedback. We sincerely apologise for the problems some of our early guests encountered just after reopening from covid lockdown. We are very sorry to hear of the cleaning issues and have flagged this up with the housekeeping team. A water bottle spillage, left a stain on the mattress. We apologise profusely for this. A new mattress was ordered immediately and, despite a short delay the new one is now in place. We hope we can welcome you back to beautiful Grasmere in the future. Property Owner
Mr Nimick June 2021

“Apartment left in filthy condition.”

2nd clean required. Mattresses badly stained and sagging. Poor condition of much of furniture. Had to wash all cutlery, plates and glasses prior to using them. Lack of response from customer services, and lack of action apart from Housekeeper who arranged a 2nd clean. Had to provide own 3" topper to separate us from an obviously urinated mattresses. Lack of any real urgency and appreciation from customer services as to how upsetting this was. Long waits to contact customer services (up to 1 hour) as there was no dedicated phone line. Over week sent 6 emails and 9 phone calls in an unsuccessful attempt to resolve this matter. Am writing to formally complain and ask for compensation. Will NEVER use Sykes again!

- Mr Nimick, June 2021

Thank you for your feedback we will be in touch with you shortly about your regrettable experience. Property Owner
Mr Bone June 2021

“On arrival we couldn't get into the property.”

You had only given us the Internal Door Code not the Outer Door code which your member of staff gave us over the phone. I emailed you on the day regarding this but you haven't bothered to reply. Doesn't suggest you really care about customer service does it. The property itself was very nice but the quality of cleaning was very poor. Hairs left in drawers and crumbs in kitchen cupboards. I would send you a photo but there doesn't appear to be much point.

- Mr Bone, June 2021

Thank you for your feedback. We are very sorry to hear your comments regarding problems with entering the property, unfortunately we weren't aware only 1 keycode was given, this has now been resolved. The housekeeping team will now address the cleanliness issues you mentioned. We hope this doesn't deter you from revisiting High Raise again and we thank you once again for taking time to let us know your thoughts. Property Owner
Mr Twort Jun 2019

“High Raise really is a beautifully converted and appointed attic flat, lots of character, and all you need for 2, bang in the middle of the best village in the Lakes!”

- Mr Twort, Jun 2019
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The property

This gorgeous penthouse hideaway is nestled right in the very heart of Grasmere, looking down on the village green. A sophisticated Lakeland loft providing a perfect romantic retreat for a holiday at any time of the year. Aptly named, High Raise forms the penthouse of a traditional Grasmere stone building. It is beautifully presented with breathtaking views from every window. The clever mix of sumptuous furnishings and subtle colours, with original loft beams and exposed stone, really make this property special. Grasmere has historic attractions, interesting shops, quaint tea rooms and excellent eateries. You can enjoy the outstanding Lakeland scenery with walks beginning in every direction and for all abilities - it's all straight from your doorstep. With comforting style, magnificent views and set in this enchanting village - High Raise offers everything. == Accommodation in detail External mahogany staircase leads up from the parking area to a private entrance. A beautiful internal private staircase leads you to the open-plan living spaces for High Raise, here you are drawn to the various picture windows to gaze at the panoramic views. The substantial beams form interest throughout this loft space and what a relaxing place to watch the world go by; window seats, a superb kitchen with built in full size electric oven and counter-top microwave and dining area. Sumptuous furnishings. The romantic bedroom with super king sized bed also boasts the stunning views and off the bedroom is a relaxing bathroom with power shower over a sunken bath. Private parking space for 1 car. Location This self-catering penthouse apartment puts you in the very heart of historic Grasmere overlooking the Village Green. A quaint little village steeped in history, Grasmere was once home to the famous poet William Wordsworth. His home can be visited at Dove Cottage - part of the Wordsworth museum. Grasmere also inspired a number of well-known water colour artists, whose work can be seen in art galleries like the Heaton Cooper Studio. Stocking up the kitchen is easy in Grasmere, with a small supermarket for everyday essentials and plenty of specialist shops to liven up your packed lunch. For eating out there is a varied range of high quality restaurants, with everything from gastro pubs (in the centre and in rural settings) to vegetarian restaurants. The Prelude Restaurant in the centre of the village and the riverside Conservatory Restaurant at the Rothay Garden Hotel are both double AA rosetted. There are some lovely, easy walks around Grasmere and Rydal Water. A pleasant climb takes you up around Easedale Tarn or even onto High Raise. Serious walkers might be tempted to take on the summits of Fairfield, Silver How, Helm Crag and Loughrigg; all within easy reach. The starting point for a popular route up Helvellyn is a short drive along the road to Thirlmere.Exploring other attractions in the Lake District is a dream, as Grasmere lies right at the heart of the Lakes. Follow the A591 to Rydal Water then Ambleside, and the shores of Lake Windermere. To your south explore the breathtaking Langdale Valley, Coniston Water and Hawkshead to mention but a few.

Summary

1 bedroom with king size bed, bathroom with sunken bath and shower over
Open plan sitting room
Kitchen with dining area.
Gas central heating
Electric oven with halogen hob, microwave, fridge with ice compartment, shared washer and dryer, TV, DVD, WiFi
Fuel and power inc. in rent
Bed linen and towels inc. in rent
Parking space
Sorry, no pets and no smoking.

Note: This property has a Good Housekeeping bond of £200.

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About the location

GRASMERE

Ambleside 5 miles; Windermere 9 miles; Keswick 13 miles.

Situated in the heart of the Lake District National Park is the lovely village of Grasmere, probably best known as the home of William Wordsworth, a place he once described as "The most loveliest spot that man hath found". Any visit to Grasmere needs to include The Grasmere Gingerbread shop, where the Wilson family have been making gingerbread for over 60 years. Also in the village are a number of shops, pubs, a church which dates back to the 13th century and Grasmere Lake, plus Grasmere Sports takes place every August, where you can watch participants compete in a variety of sports, including Cumberland Wrestling. Just five miles away is the town of Ambleside and Lake Winderemere where you will find shops, pubs, restaurants and the 17th century Bridge House, which is one of the most photographed buildings in the Lake District. Cruises, boat trips and watersports can all be enjoyed on Lake Windermere and the towns of Windermere and Keswick are also within driving distance. Grasmere is a wonderful base for your Lake District retreat.

Grasmere, Cumbria & The Lake District (Ref. 1041359)

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Features

Reviews & Ratings

“We enjoyed our week in High Raise Grasmere.”

“High Raise is a pleasant Attic conversion with good views.”

“This is a comfortable, clean apartment with amazing views.”

“Shower pressure could be improved (was adequate).”

“The apartment is lovely, and in a great position in Grasmere.”

“Apartment left in filthy condition.”