“This is the worst apartment I've ever stayed in.”
Lakelovers have been utterly rubbish in their customer service and were not interested in rectifying any of the issues:
Mattresses are extremely old and we couldn't sleep as a result of their poor quality. I asked for an extra duvet to put on top of the mattress but this was deemed not possible.
The bathroom is freezing cold and shower is but a mere trickle.
The sofa where we tried to sleep is like something you pick up for £10 from the charity shop.
Having paid 800 pounds for 4 nights I really was expecting to enter into qj apartment of comfort.
I also contacted the owner directly to complain and despite having read the message I got no reply.
Really very disappointed
Thank you for taking the time to feedback after your recent stay at Low Croft Cottage. We are sorry you found the property unsatisfactory. The property is advertised as 3* self catering accommodation and recently gained its award by Visit England which was carried out at the end of November. The property is not listed as luxury and the grading, description and photo's show the standard well. Pricing is generally high during the Christmas/ New Year period as it is one of the busiest times of the year. Lakelovers manage the property on behalf of the owner the cleaner strives high in standards of cleanliness, they were recently awarded 100% by Visit England so we apologise that you found these standards were not met. Regarding the mattresses these have since been replaced to prevent any future guest upset. The owner has advised that you have been in contact with her directly. We also had our quality and compliance team recently attend and they advised that the sofa is of comfort.
Property Owner
