“Pretty cottage in an excellent location right in centre of Grasmere yet secluded and very quiet.”
The cottage is one of 4 nestled together with similar names. The approach lane is VERY narrow (our Tesco delivery couldn’t get to us so we had to drive out to main road by the Co-op to collect).
The cottage was spotlessly clean, although all 3 of the shower drains were blocked and overflowing- full of months worth of gunge. The dishwasher was broken when we arrived but was speedily repaired.
Small niggles. No books or maps as the cottage info pack stated. However our neighbours in the studio did have some! No parasol for outside table (weather was amazing!) Again neighbours on both sides were sat out with brollies while we didn’t have any shade. Only a shaver point in one bathroom. For 3 couples that could be tricky. The entrance to Rowan studio driveway is so narrow it resulted in their car parking beside our outside dining area. Again probably not a problem had the weather not been so great. Sadly the tv is not able to stream any programmes which would have been better for evening viewing.
Finally if you are cooking here beware that the kitchen is in effect 2 rooms. The fridge and dishwasher are away from the main kitchen so a lot of fiddly carrying of dishes and food between rooms is involved.
This cottage is not cheap - I think it’s reasonable to expect the petty things listed.
The booking system and emailing of holiday information was excellent.
Thank you very much for your comments Mr Preston and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards.
We are sorry to hear about all the issues you encountered at the cottage, unfortunately we weren't aware of any of the issues you had as we could have resolved them to make your stay more comfortable.
Your comments have been forwarded to the Lakelovers housekeeping team to look into your concerns regarding cleanliness etc. once again if we had known we could have helped with your concerns.
We have passed your comments onto the owner, who has advised they haven't encountered any problems before with access to the property for food delivery. They will look into the missing items that you have mentioned as everything should be there in place at the property as normal.
Once again Thank you for bringing this to our attention and we hope the above doesn't deter you from booking the cottage again.
Property Owner