“The cottage was very cold in the old side , no wood for the fire, showers no where to put soap and shampoo or conditioner one .”
of the showers was to hot to shower in would get burnt as in did not turn down. beds are describe as king size in my opinion they are more like doubles but very comfortable. On arrival there was dirty plates on the side with mouldy on them. We was not told that it was a bit tight to get down the driveway .in all the cottage is in a very lovely village and very pretty, just need a little attention .
Dear Shirley, I was very disappointed to read your review. As an owner, I strive to make Underhowe a comfortable, warm and enjoyable stay for guests. The cottage was fully renovated in 2018, including a new central heating system, bathrooms and furnishings throughout which were all done to a very high standard.
If I may make some specific replies to your issues:
- You did not contact Lakelovers during your stay, they are there to help our guests and resolve issues.
- The cottage is not cold, there is a new central heating system which was recently serviced and is working well. There are instruction manuals in the property but other renters do sometimes turn it down. Lakelovers would have helped you if you struggled with the heating.
- There was an issue with the shower which we were unaware of, an engineer has now visited and it is fixed.
- We supply Pure Lakes toiletries in refillable eco-bottles for guest use, there is plenty of shelf space in the bathrooms for toiletries.
- We do not supply logs for the wood burner as there is a second (fake log) electric fire in the modern sitting room. Logs are readily available in Grasmere village, 2 minutes walk.
- There are 2 king size beds, 1 double and 1 bunk room, as stated on the website.
- I do not understand how there could be mouldy plates left out. The cottage is professionally cleaned by Lakelovers after each visit, we have checked with the cleaners and they confirmed that there were no plates left. In 5 years of renting through Lakelovers, we have never had an instance of dirty plates being left. If you have a photo to show what you found, that would be very helpful.
- Underhowe is fortunate to have parking for 3 cars, this is a rare benefit in the centre of Grasmere village. The parking is accessed through a gate but my contractors regularly took large vans through it, and large family cars fit through it.
I am sorry that you had issues, we want all of our renters to have a great experience. Visit England have awarded us a 5 star gold rating for the last 5 years and I work hard as an owner to keep the rating. I do feel that many of your issues could have been resolved (shower, heating) by contacting Lakelovers whilst in residence and I would urge you to do so if you rent a property in the future.
Kind regards, Dagmar (owner)
Property Owner
