“We booked with Lakelovers and as usual, everything was just as we had hoped and expected, our only issue was the delay in the reimbursement of our good housekeeping bond.”
; in the past, this had always been returned a few days following our holiday, but this took a month to return, and I was told by Sykes this was due to the merger.
I was given 3 different dates when I should have received the money, and I had to make 5 phone calls before I finally received it; one of the call handlers also told me I would receive some compensation but this did not materialise.
I understand Sykes don’t usually ask for (and therefore have to return), deposits, but I am sure they were aware of this practice prior to the merger and it is disappointing they were not prepared for it.
- Mr Houlder, December 2020