“Cottage warm and generally comfortable.”
Mattress on double bed uncomfortable and big tear in duvet cover. Kitchen well equipped and appreciated the cleaning kit . Vehicle access is tricky and some users would find very difficult. No starter kit left for fire.
- Christine, February 2022
Thank you very much for the feedback, we genuinely appreciate you taking the time to let us know how you found the accommodation and the service. We only recently took the decision to let the cottage that has been a family holiday home for over 15 years, and as such we are doing what we can to ensure that clients have the very best experience possible. Over the past 6 months we have equipped the cottage with brand new beds and mattresses, but I appreciate that mattress choice is very personal and may not be to everyones taste. We are sorry to hear that you found the duvet cover to have a tear in it and have feedback to Heart of the Lakes as they provide all towels and linnen. Sadly we are unable to provide a fire starter kit as we do not live locally, but it is usually the case that there are some left over firelighters and kindling from the previous guest. We are sorry that you found parking tricky, there is off road parking for 2 vehicles and have previously been able to accommodate 2 large 4x4’s at the same time. Once again, thank you for taking the time to leave feedback, we are always keen to hear from clients and where we can will always try to your feedback to improve the service we offer. Property Owner