“This was our 4th holiday booking with Heart of the Lakes.”
All our previous holidays have been great. This one was not.
The paintwork and walls were heavily scuffed and marked, the sofas were worn out, cushions sagging and the zip was broken and the lining showing on one of the cushions. The sofas cushions were very flattened and misshapen. The sofas were not the ones shown on the website. The cushions on the dinning chairs were stained, stitching coming undone and falling to bits. Place mats were stained and marked. The wall in one bathroom was mouldy.
The property looked as if it had been very heavily used and no maintenence done for several seasons.
Previous occupants had all listed the same complaints on your web site but nothing has been done about it.
Why ask for comments if you just ignore them? Clearly feedback is not important to you and just routine.
We shan't be booking with Hearts again, very poor value for money.
- Rosemary, September 2021
Thank you for taking the time to provide additional feedback following your stay at Holly Cottage. We are aware that some parts of the property are in need of decorating. Holly Cottage was redecorated last year and since reopening has been fully booked since, unfortunately the time between changeovers does not allow works of this nature to be carried out. We will be using the available weeks in November to redecorate the cottage and bring it back to its usual high standard. The sofas were purchased in February, so it is disappointing to read negative reviews regarding these. We will be visiting the property to carry out any repairs needed on the cushions and if necessary, replace these.
We do hope that despite these shortfalls you had a lovely time exploring all the Lakes has to offer. Property Owner