“Accuracy - nowhere in the advert does it mention just how precarious, slippery and uneven the staircase and upper floors are.”
Spiral staircase, protruding floor dowels and nails present a significant health and safety risk and a potential life changing accident waiting to happen (if not already and unaware). Stated all fuel included but nothing to light a coal fire with. No access to garden from cottage, would need to walk out the front door and around to the carpark behind. More honesty and transparency needed including the use of leisure facilities in the advert......4 miles away!
Cleanliness - cobwebs in the bathroom, bedroom and lounge, squashed moth on bathroom ceiling, kitchen worktop and windowsill dirty, oven glass door dirty.
Comfort - personally found all the furniture uncomfortable and placed cushions on the lounge and dining room seats to sit on.
Facilities - well equipped, dedicated parking space at the rear of the property. Hot water ran cold in the bathroom very quickly (unable to run a hot bath) and trickled from the kitchen tap - had to boil the kettle to wash dishes. Kitchen curtains wouldn't close using the pulley (and the curtain track would come away) but could be pulled manually, although had to climb on the worktop to reach. Property a little tired, could do with freshening up. Initially struggled on arrival to turn on heating, cooker, TV, WiFi (unable to connect laptop, asking for WPA2 password which no-one at Sykes could help with - prevented working from home and no visibility of emails) - personally feel any operating instructions should be clearly visible i.e. left on the kitchen worktop or dining table and not in a drawer in the passageway or in with some books beside the TV.
This feedback feels a little harsh when written - deducted one point for the staircase and one point for the upper floor. The property was ideally situated in Ambleside close to the town but setback and very quiet. Would only not return due to the staircase and the unevenness/protruding dowels of the upstairs floors.
Thank you for reviewing your recent stay at Old Oak Cottage. We are disappointed to hear it wasn't the property you were expecting. As a property that's over 500 years old, it has an abundance of character and quirks, with beautiful original oak floors and spiral staircases which you wouldn't find in a modern day property. The Owner has asked their maintenance team to attend the property after your feedback to ensure anything required is remedied.
Lakelovers has been letting Old Oak Cottage since 2005 and has provided many happy memories with hundreds of holidaymakers. We believe we've made every effort to point out the unique charm of this property, with the location of the leisure facilities listed on the page.
As a self-catering property, none of our cottages are equipped with consumables such as fire wood unless explicitly indicated otherwise.
Despite the great location and peaceful outlook, we are sorry to hear you wouldn’t choose to return on this occasion.
Kind Regards,
The Lakelovers Team
Property Owner
