“We have stayed here before and loved it but this visit was horrendous.”
We were left feeling very stressed and upset.
Building works were ongoing all week to the rear of the property, with the whole access road being dug up - terrible noise, dirt and zero access from 8am. Our elderly dog couldn’t get upstairs to use the other door and so was a prisoner all week - and that door is straight onto a busy road with no pavement, so not really safe for our 3 children.
Also, water running down the twin bedroom wall, by beds.
Multiple calls, messages etc to Sykes. Photos/videos sent daily of both issues. No help at all, no response, no offer of any compensation.
Works had been notified to owner prior to our visit (we found the letter). We should’ve been told and would have cancelled.
Just left so upset and disappointed - really happy to get home.
Thank you for taking a moment to review your recent stay, we are sorry to hear that your return trip to Springwell Cottage was not as expected.
The unfortunate roadworks that was taking place was being undertaken by the council and was outside of the owners control. Although they may have put a letter through the door, this would have unlikely been seen by the Owner or us as the managing agent and wouldn't be a valid reason to cancel your holiday penalty free,
We would only offer compensation for matters in which the property is at fault or we/the owners had the ability to influence the situation.
Our Maintenance Team have visited the property on changeover, and the issue with the twin bedroom wall, was a historical water mark on the wall which the owner is seeking to fix the issue.
Thank you.
The Lakelovers Owner Relations Team
Property Owner
