“Unfortunately we only stayed a day and half out of the week we booked.”
Wasn't very clean, there was a used stained dish cloth and no clean ones to use. The bed covers were all creased and crumbled and we'll worn. No toilet brush to clean the toilet, no hand wash either in the bathroom. We could of coped with all of that, if the garden had been next to the cottage. I appreciate it said separated from the house, but it was passed about 3 or 4 other gardens, right up the top, with 3 dogs this was no good for us, having to put leads on them every time, and at night time before bed, to take them up there with no lighting in the garden was very difficult. Sorry but we couldn't have stood a whole week of not being able to just open a door and let the dogs out.
I apologise for the bed linen being crumpled. This was because we were having new carpets fitted the week before you came- I did email to let you know this was going on- and the toys from the hall cupboard had been put on the bed while they were fitted.
The spare dishcloths were in the washhouse outside where the washing machine is, I apologise that you did not find them.
We do not have a toilet brush in the cottage after reading advice that they are very unsanitary. I have just read feedback from another guest who said ‘this was the cleanest property we have stayed in so far’.
I’m sorry that the garden did not suit you. It does say clearly that the garden is separate from the cottage. This is because the cottages each have part of what was a walled garden for the castle.
We have had many cards and letters from people who love staying at the cottage, I’m sorry that you did not enjoy your stay and the cottage was not to your liking.
Property Owner