“We liked the cottage and felt it was comfortable and well equipped.”
The cottage is apparently professionally cleaned before you come but we found a disposable face mask behind one of the sofa cushions, which we had to throw away and some of the covers were stained. Also on the final morning the heating was set to come on at 25+ degrees and it was not possible to turn this down which was incredibly uncomfortable.
Thanks for your feedback and for highlighting the issue with the cleaning. We will address this.
Regarding the stains on the sofa, unfortunately, 2 weeks before your arrival, we had some guests who did not respect the property and left the sofa stained. Although it has been cleaned thoroughly, some of the stains will not come out. We have ordered some new sofas and these will arrive in a few weeks.
However, with the issue regarding the heating system, it seems that yourself or one of your guests accidentally switched our Nest heating system into manual control the evening before you left when adjusting the temperature. This would have resulted in the system continuing to heat the house throughout the night until manual mode is turned off.
So the heating will have carried on heating throughout the night and morning which is why you would have found it incredibly uncomfortable in the morning.
When our cleaners arrived to clean it, it had reached 28 degrees and they hurriedly turned manual mode off and informed us what had happened.
Instructions on adjusting the heating temperature if needed are in the property and involve turning the Nest dial to the left or right.
We would certainly not set the heating to come on at 25 degrees in the morning!
Property Owner
