“A letter of complaint is going to Sykes Cottages regarding the damp walls, broken en-suite toilet, leaking boiler, lifting laminate and leaking guttering.”
It does not appear that this bungalow has been checked by Sykes at all.
It does not appear that this bungalow has been checked by Sykes at all.
Very disappointed with this review. Everything in the property was brand new and immaculately clean when you arrived. This is a newly renovated property, the windows and guttering are less than 12 months old. Unfortunately you stayed during a week of storms. This is nothing to do with the guttering. The bathrooms are new, on inspection we have found one loose screw on the back of the toilet which has now been tightened. There was a problem with the boiler 3 days into your stay, which is obviously outside of our control. You reported the leaking boiler to Sykes at 11 am and a plumber attended the property at 1.30 pm to replace the broken part. Unfortunately during this 2 1/2 hour period you had left water spilling onto the kitchen floor, which has caused the laminate flooring in the kitchen to lift, which we will now need to replace. Obviously Sykes had checked the property as it is a new listing. I have read your letter of complaint and it appears to me you are just looking for a free holiday.
Property Owner