“Firstly, this is a lovely accommodation in a great location/setting.”
The place was spotlessly clean, warm, well designed and a great price. Comfy beds, great showers, nice view, parking excellent and there is plenty of storage - including a handy coat & shoe rack!
But I feel I really do have to comment on the issues that irritated us - particularly as they are so easily remedied. Then this place would be fantastic.
Both bedrooms had to share one tv remote as the batteries were dead - easily remedied with someone checking before check in.
The welcome pack - No welcome just a list of what to do before we go - inc jobs that made me feel like I was back at home… (stripping beds & taking out the bins). Perhaps this is a Sykes Cottages thing and not an expectation of the owner & I would have felt happier to do a cleaner’s job if the “welcome” pack actually said welcome! It was unwelcoming and cold in its tone, not to mention tatty and containing no useful info.
For those who have booked, it may be useful to know that the kitchen is missing the following:
cheese grater, steak knives (I had to buy some), pasta bowls, washing up liquid (used hand soap to wash up when not using the dish washer), foil, placemats or saucepans (but there are 3 frying pans?). As a family that chose to cook breakfast & dinner every day of our stay, the missing items were a huge inconvenience. We had to use the plastic chopping boards as placements to protect the glass table. There was a broken glass in the cupboard & a broken masher in the drawer - so no kitchen checks had been done. My top lip discovered the broken glass rim within 5 minutes or arriving. Not the best start. I hope I’m not blamed for these breakages as clearly checks hadn’t been carried out.
The cottage next door had to borrow our cutlery as they had none! As it was our last night and their first, we happily gave them what we had. Ridiculous that 2 houses were sharing 6 knives & forks though.
While there is a coffee table in front of the comfy sofa, there is no table near the hard uncomfortable sofa so drinks had to go on the floor. Just provide a £20 table and this issue goes away. Also no cushions on the hard sofa made it a miserable experience trying to spend any time sat on it.
Providing just 2 bin bags for 3 days is just mean - come on, they cost 5p each! We had to let one of the bins get to the point of splitting as we had nothing else to use. As I say, great property but whoever had the task of equipping it from Ikea, missed a lot out.
Thank you for your review, we are really pleased to hear you found our property clean, warm and good value for money. Of course we are sorry there were things didn't meet your expectations, and we are particularly concerned about the broken glass. It's a shame this wasn't brought to our attention at the time, we would have done everything we could to help you. We will be doing an inventory so we can replace any missing items, and we take on board your comments about the welcome pack.
Property Owner
