“We booked Grange Fell for New Year 2023/24 after seeing the positive reviews on the website.”
However, when we arrived the place wasn't as spotless as we were led to believe. The cleaner had missed cobwebs over ceilings, around the walls and skirting boards and around the fireplace. The fireplace also had not been cleaned, and the glass was filthy. We cleaned all of the above ourselves. The top of the fridge was also disgusting, which we cleaned. We were also not left any initial supply of logs or firelighters, and despite contacting the number for caretaking did not get any response. There were a number of issues that we highlights by way of a note on our departure, which we discovered over the course of the week. The shower in the main bathroom did not get hot, in fact it was freezing. The power switch was turned on outside the bathroom as we checked. The washer/dryer did not dry and kept erroring. There was mould growing in the corner of the en suite room, quite badly also, and the whole place needed updating and at the very least a lick of paint. It was also quiet cold on an evening, despite the provision of oil heaters, which were more like space heaters. We were to say the least disappointed, especially as we paid over the odds of a New Year week. We loved the area however and the cottage did provide a good base for exploring, but we will not be visiting again.
