“Hi,
Unfortunately we did have a few issues with the property during our stay.”
Firstly there were no towels or toilet paper although this was resolved very quickly.
The toilet appears to be broken or in need of maintenance. It was constantly trying to flush itself and was quite noisy. This kept us up most nights. I did take a recording of the problem which I can send over if needed.
The cutlery was almost all dirty. We had to clean everything before we used it. Again, I took photos.
None of the windows opened. We had to open the front door when we were cooking to let the smells out. Not great in a ground floor flat! Also the whole flat smelt very musty due to this. It looked like they were painted shut.
Lastly, it looked like someone had thrown food at the wall and it had not been cleaned. Didnt really bother us but wasnt great. Again, photo taken.
The location was perfect though, being able to walk into town was really handy.
Hi. I'm sorry to hear that you had issues during your stay. With regard to the towels, lack of toilet paper, dirty cutlery and dirty walls I will take this up with Lakelovers as they are paid to clean the property and provide all of the linen and essentials for every stay. Clearly the standard of cleaning on this occasion was not acceptable which is inconvenient for yourself and hugely disappointing for ourselves, the owners, as we are charged a significant amount for this service. I will ensure that this is reported to Lakelovers immediately. Also, if there are any maintenance issues with any parts of the property it should be reported to Lakelovers who will arrange for a maintenance person to visit and rectify the issue. Finally I have noted your issue with the windows. They do open but not like a conventional sash window. The top half of the window opens outwards rather than sliding vertically. I will this point to the instructions so that the issue does not occur for future guests.
Thank you for your comments, they are valued. We are new to the rental market so will take onboard all of the comments to try and improve the property to suit the needs of the short term rental guest.
Property Owner
