“On arrival the property felt cold, dark and damp.”
We struggled on the first day to get the heating to work and on the second day a heating engineer was sent out to us who managed to get the heating working apart from the radiator in the lounge. There is wifi at the property but we could not find the password in the welcome pack.
The bedroom felt dark as the ceiling light flickered when on full and natural light was blocked by the gate which was fully open to the side of the property and covered the window. The pictures on the website appeared light and bright - this was not our experience. In a small property there were 3 condensation pots, 3 gel air freshers and a plug in air freshener. The bathroom had patches of mould on the ceiling - we were told this had been treated and was awaiting painting. The bathroom window needs a blind as the shower unit is in front of it.The sealant also needs replacing around the shower unit.
We don't want to leave a review full of all negatives, so positives of the property are its location, the kitchen area is pleasant, the kitchen appliances were clean, the sofa and the bed were comfortable.
After reporting the heating issues and many mould patches in the property, we sent in photos to Sykes. We asked to be relocated but agreed a cleaner would come in and a further engineer to look at the radiator in the lounge.
The next day we were told this would now not happen and were sent properties to be relocated to. After choosing a property to move to, we felt hopeful that the last 2 days of our holiday could be enjoyed. Unfortunately, we were then told by Sykes that we were required to pay a further £191 --this was taking into account the refund for the two nights, so it would of been nearly £400 to be moved for 2 nights which we did not feel was reasonable. We decided to leave the property and be refunded for the last two nights of our holiday. Overall a very disappointing few days with the issues at the property and the service we received from Sykes.
